Shipping & Returns
Shipping Policy
Order Processing and Shipping Methods At Gotechmax, we are committed to delivering your electronics safely and efficiently. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Shipping charges for your order will be calculated and displayed at checkout. We partner with major US carriers (such as USPS, UPS, and FedEx) to ensure reliable delivery. All electronic items are shipped in reinforced packaging to prevent transit damage.
Tracking and FTC Compliance Once your order has shipped, you will receive an email notification containing your tracking number. In compliance with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your item within the promised timeframe—or within 30 days if no specific timeframe was provided—we will promptly notify you. You will then have the option to consent to the delay or cancel your order for a full, prompt refund. Please note that Gotechmax is not liable for packages lost or stolen after the carrier has marked them as delivered to the provided address.
Return & Exchange Policy
Standard Returns and Restocking Fees We want you to be fully satisfied with your purchase. If you change your mind, Gotechmax accepts returns within 30 days of the delivery date. To be eligible for a full refund, the item must be unused, unopened, and in its original factory packaging with all seals intact. Because we sell consumer electronics, please be aware that opened items or products missing their original accessories may be subject to a standard 15% restocking fee, which will be deducted from your refund.
Defective Items and Return Process If you receive a defective or damaged product, please contact us within 48 hours of delivery. Defective items will be exchanged or fully refunded at no extra cost to you. To initiate any return or exchange, please email our support team at [Your Support Email] with your order number to request a Return Merchandise Authorization (RMA) number. Packages sent back without a valid RMA will be refused. Once we receive and inspect your return, approved refunds will be credited back to your original payment method within 5 to 10 business days.